2BPhone - Pure Secretary

Specific program dedicated to telephone calls in English and/or French. With this module you will learn to pass on information, understand the client's demands, give an appropriate response, etc. These telephone sessions help you to acquire agility in oral communication on the phone by simulating telephone conversations. The objective consists in learning to interact with the person that calls since it is much more difficult to communicate with a person you do not have in front of you.

This program addresses itself to people in secretarial or receptionist positions, who receive many calls from foreign clients or suppliers.